FAQs
Q. Do You Ship Worldwide?
A. Yes, we ship to Europe, India, USA, Australia, Japan, Russia, South America etc. Our customer base is truly worldwide.
Q. What Are Your Despatch Times?
A. Orders are processed and despatched the same day we receive your order providing it arrives with us prior to 15.00 hrs. Orders received after 15.00 hrs will be dispatched the next working day. Services used are Royal Mail Tracked, Special Delivery Guaranteed, International Business Parcels Tracked, International Business Parcels Tracked & Signed, and UPS courier service. The exceptions being Bank Holidays and National Holidays when we will dispatch your order the next working day.
Please Note: To reduce our carbon footprint and reduce excessive paper use, we will no longer include a copy of your invoice with your order. An electronic version will be sent direct to the email address provided when the order was placed.
Q. Do You Offer Free Shipping?
Free shipping is currently available on all orders over 49.99$ only. This free service is our Standard Shipping service by Royal Mail and can take between 2 to 5 days for delivery. If you require your order sooner than this, you will need to select either the Express or Next Day shipping services at checkout. We are not able to offer free shipping to our Overseas customers at this time.
Q. What If I Need My Order Quickly?
A. We can arrange next working day delivery for orders placed Monday - Thursday using our Express service. This service costs £6.99, your order will arrive with you the next working day, parcels can be tracked and will require a signature on delivery. For orders placed on a Friday we can ship them to you for Saturday delivery using our Saturday Service. This service costs £14.99 and will require a signature on delivery, your order will arrive with you by 1pm on Saturday.
Q. Do I Have To Sign For My Delivery?
A. All orders with an order value of over £100 will be upgraded to a Tracked & Signed for service. They will require a signature on delivery as will orders being delivered to flats, apartments and workplace addresses.
Generally, it is best to provide a delivery address where the item can be signed for during the day. If no one is available to sign for the delivery a 'I called while you were out' card will be left. This card contains details of how to arrange collection or redelivery of your parcel.
Q. I Am Resident Outside Of The EU, Do I Pay VAT?
A. With our new website and currency converter, all prices can be displayed in your local currency. For currencies outwith the EU VAT Sales Tax has been removed. However, you may still be liable for any local import duties and taxes.
Q. I Am UK Service Personel Stationed Outside Of The EU On BFPO, Do I Still Pay VAT?
A. You will stil pay VAT during the checkout process since our system can't tell whether you are stationed within the EU or not. However you will be able to claim the VAT back.
Q. How Do You Ensure Shipments Will Arrive Intact?
A. All shipments are securely packaged in padded envelopes or in cardboard boxes with biodegradable filler to ensure safe delivery.
Q. What Is The Best Way To Contact You?
A. The best way to contact is by email on service@gg.net . We ALWAYS reply to emails within 24 hrs (Monday-Friday). For urgent enquiries you can call us on +44 (0) 141 880 3040.
Q. The Item I Want Is Out Of Stock?
A. When dealing with hard to source items, sometimes we run out of stock. Simply click on the 'Email me when back in stock' button on the product detail page and enter your email address. As soon as the item becomes availabe you will be sent an email advising you the item is available to buy.
Q. What If I Want To Return An Item?
A. We have a 100% SATISFACTION GUARANTEE. If for any reason, you are dissatisfied with any of your purchases, or have simply changed your mind, you may return them to us for a refund or replacement. You must notify us of your decision to return the item within 14 days of receiving delivery. The goods must be returned to us unused and re-saleable within their original packaging.
Q. How Long Will It Take To Refund My Order?
A. Your refund will be issued by us on the day that we receive your returned item. Your refund will be processed to the original form of payment.
Q. Do You Refund Postage Costs For Returns/Exchanges?
A. Items will be returned at the customer's expense, unless the item is faulty, in which case we will refund you in full or send a replacement at no extra cost.
Q. My Parcel Was Damaged In Transit To Me?
A. If your parcel has been damaged by the courier in transit to you, please call us on 0141 880 3040 straight away. If that is not possible, you can email us at service@gg.net detailing the damage. Please send us some digital images of the damage as well, se we can begin to resolve this for you quickly.
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